How segmentation works in Employee Referrals
Segmentation means dividing your account into meaningful groups, or segments. These groups can be based on regions, departments, professional groups, or other relevant categories. Defining them carefully helps ensure the right settings and content apply to the right employees.
Segments can support several features:
- Hiring Rewards: Reward plans can be tailored to employee groups. When the relevant employee information is available as a user property, the applicable reward items can be filtered based on that property. Read more here.
- Reward Shop: Items can be assigned to specific segments. Read more here.
- Leaderboard: Leaderboards can support local competition within segments. Recruiters and admins can be excluded from the leaderboard. Read more here.
Eligibility and reward rules
Recruiters and hiring managers can be distinguished from other employees when that information is provided as a user property. This can be used to determine which reward items apply to a group. Availability depends on the required setup, including activation and feature flags.
This does not automatically exclude someone from every part of the referral program. Participation rules, leaderboard visibility, and reward eligibility are separate considerations. Your program’s Terms of Use can describe who is eligible to participate.
If a reward should not be paid—for example, because a candidate has already been referred or the referral is ineligible under your policy—the reward decision can be recorded with a reason. The applicable outcome follows your configured referral rules and program policy.
Setting up segments
Segments are configured in collaboration with your Radancy contact. They can help you identify the right groups, confirm that the relevant employee information is available, and coordinate the technical setup and any required feature activation in your account.
Segments can only be created and activated by Radancy.